How a $50M Company Streamlined Order Fulfillment Operations and Eliminated Costly Shipping Errors

DigitBridge Knowledge Team

Download the Case Study

Wonderfold is a premium stroller company with annual revenues exceeding $50 million. Their product catalog ranges from high-performance strollers to specialized babycare equipment, with certain items retailing for over $1,000 each. They sell through a combination of their own e-commerce store, market places, national major retailers, and specialty boutiques worldwide.

The Challenge

Despite their scale and brand reputation, Everest was struggling with operational inefficiencies that were eroding profitability and customer trust:

  • High Rate of Fulfillment Errors:
    Shipping the wrong items—especially high-priced products—was alarmingly common, leading to costly replacements, shipping fees, and lost inventory.
  • Manual Processes:
    Order picking, packing, and shipping processes relied heavily on human input and paper-based tracking for shipping labels and custom packing lists, increasing the workforce burden and risk of mistakes.
  • No Real-Time Inventory Control:
    Without accurate inventory visibility, cancelled orders and duplicated orders were frequent, frustrating both customers and retail partners.
  • Channel Management Challenges:
    Managing inventory feed and orders from multiple sales channels required logging into different systems and uploading and downloading of Excel sheets, slowing fulfillment and increasing the potential for errors.

The Solution

Everest partnered with DigitBridge to modernize their fulfillment operations, integrate their sales channels, and implement automated safeguards against costly shipping errors. With DigitBridge’s centralized order management system, all orders from e-commerce, retail, and wholesale channels now flow into one unified platform, eliminating the need for manual re-entry and reducing the risk of mistakes.

Barcode-driven picking and packing ensures that each item is scanned and verified before it’s shipped, virtually eliminating the possibility of sending the wrong product—especially important for their high-priced items. Real-time inventory tracking and channel allocation automation functionality provides instant visibility across all channels, helping prevent overselling and backorders. Automated shipping label generation, integrated with major carriers, streamlines the final steps of fulfillment while securing the best available shipping rates. In addition, DigitBridge’s performance analytics give Everest detailed insight into product sales performance on each channel, fulfillment accuracy, turnaround time, and shipping costs, allowing them to continually optimize their operations for efficiency and profitability.

Key Features & Benefits

  • Error-Eliminating Workflows:
    Barcode scanning and system prompts ensure every shipment matches the order exactly, saving replacement and reshipping costs through improved accuracy.
  • Multi-Channel Integration:
    Shopify, Amazon, wholesale portals, and retail partners all connected to one operating system.
  • Faster Fulfillment and Lowest Shipping Rates:
    Reduced average order processing time by over 40% and the Shop-Around-to-Ship function ensured the most affordable carrier was being used.
  • Performance Analytics:
    Insight into fulfillment accuracy, order turnaround time, and cost per shipment to continuously optimize operations.

The Results

Within two months of implementing DigitBridge, Everest’s fulfillment error rate dropped by over 98%, saving the company hundreds of thousands of dollars in replacement costs and lost merchandise. High-priced item shipping mistakes—once a frequent and costly issue—were virtually eliminated. Fulfillment speed increased, customer satisfaction scores rose, and retail partners reported improved trust and reliability.

Everest now positions its operational excellence as part of its brand promise, with DigitBridge as the backbone ensuring they can scale without compromising quality or accuracy.

Download the Case Study

Wonderfold is a premium stroller company with annual revenues exceeding $50 million. Their product catalog ranges from high-performance strollers to specialized babycare equipment, with certain items retailing for over $1,000 each. They sell through a combination of their own e-commerce store, market places, national major retailers, and specialty boutiques worldwide.

The Challenge

Despite their scale and brand reputation, Everest was struggling with operational inefficiencies that were eroding profitability and customer trust:

  • High Rate of Fulfillment Errors:
    Shipping the wrong items—especially high-priced products—was alarmingly common, leading to costly replacements, shipping fees, and lost inventory.
  • Manual Processes:
    Order picking, packing, and shipping processes relied heavily on human input and paper-based tracking for shipping labels and custom packing lists, increasing the workforce burden and risk of mistakes.
  • No Real-Time Inventory Control:
    Without accurate inventory visibility, cancelled orders and duplicated orders were frequent, frustrating both customers and retail partners.
  • Channel Management Challenges :
    Managing inventory feed and orders from multiple sales channels required logging into different systems and uploading and downloading of Excel sheets, slowing fulfillment and increasing the potential for errors.

The Solution

Everest partnered with DigitBridge to modernize their fulfillment operations, integrate their sales channels, and implement automated safeguards against costly shipping errors. With DigitBridge’s centralized order management system, all orders from e-commerce, retail, and wholesale channels now flow into one unified platform, eliminating the need for manual re-entry and reducing the risk of mistakes.

Barcode-driven picking and packing ensures that each item is scanned and verified before it’s shipped, virtually eliminating the possibility of sending the wrong product—especially important for their high-priced items. Real-time inventory tracking and channel allocation automation functionality provides instant visibility across all channels, helping prevent overselling and backorders. Automated shipping label generation, integrated with major carriers, streamlines the final steps of fulfillment while securing the best available shipping rates. In addition, DigitBridge’s performance analytics give Everest detailed insight into product sales performance on each channel, fulfillment accuracy, turnaround time, and shipping costs, allowing them to continually optimize their operations for efficiency and profitability.

Key Features & Benefits

  • Error-Eliminating Workflows:
    Barcode scanning and system prompts ensure every shipment matches the order exactly, saving replacement and reshipping costs through improved accuracy.
  • Multi-Channel Integration:
    Shopify, Amazon, wholesale portals, and retail partners all connected to one operating system.
  • Faster Fulfillment and Lowest Shipping Rates:
    Reduced average order processing time by over 40% and the Shop-Around-to-Ship function ensured the most affordable carrier was being used.
  • Performance Analytics :
    Insight into fulfillment accuracy, order turnaround time, and cost per shipment to continuously optimize operations.

The Results

Within two months of implementing DigitBridge, Everest’s fulfillment error rate dropped by over 98%, saving the company hundreds of thousands of dollars in replacement costs and lost merchandise. High-priced item shipping mistakes—once a frequent and costly issue—were virtually eliminated. Fulfillment speed increased, customer satisfaction scores rose, and retail partners reported improved trust and reliability.

Everest now positions its operational excellence as part of its brand promise, with DigitBridge as the backbone ensuring they can scale without compromising quality or accuracy.

Download the Case Study

Wonderfold is a premium stroller company with annual revenues exceeding $50 million. Their product catalog ranges from high-performance strollers to specialized babycare equipment, with certain items retailing for over $1,000 each. They sell through a combination of their own e-commerce store, market places, national major retailers, and specialty boutiques worldwide.

The Challenge

Despite their scale and brand reputation, Everest was struggling with operational inefficiencies that were eroding profitability and customer trust:

They successfully built a DTC website and launched on Temu, TikTok, and Shein marketplaces as well as on the Faire wholesale platform, but the entire process was painstakingly slow and inefficient. Creating listings was an incredibly manual and redundant process, especially across the digital channels.

  • High Rate of Fulfillment Errors :
    Shipping the wrong items—especially high-priced products—was alarmingly common, leading to costly replacements, shipping fees, and lost inventory.
  • Manual Processes:
     Order picking, packing, and shipping processes relied heavily on human input and paper-based tracking for shipping labels and custom packing lists, increasing the workforce burden and risk of mistakes.
  • No Real-Time Inventory Control:
    Without accurate inventory visibility, cancelled orders and duplicated orders were frequent, frustrating both customers and retail partners.
  • Channel Management Challenges:
    Managing inventory feed and orders from multiple sales channels required logging into different systems and uploading and downloading of Excel sheets, slowing fulfillment and increasing the potential for errors.

The Solution

Everest partnered with DigitBridge to modernize their fulfillment operations, integrate their sales channels, and implement automated safeguards against costly shipping errors. With DigitBridge’s centralized order management system, all orders from e-commerce, retail, and wholesale channels now flow into one unified platform, eliminating the need for manual re-entry and reducing the risk of mistakes.

Barcode-driven picking and packing ensures that each item is scanned and verified before it’s shipped, virtually eliminating the possibility of sending the wrong product—especially important for their high-priced items. Real-time inventory tracking and channel allocation automation functionality provides instant visibility across all channels, helping prevent overselling and backorders. Automated shipping label generation, integrated with major carriers, streamlines the final steps of fulfillment while securing the best available shipping rates. In addition, DigitBridge’s performance analytics give Everest detailed insight into product sales performance on each channel, fulfillment accuracy, turnaround time, and shipping costs, allowing them to continually optimize their operations for efficiency and profitability.

Key Features & Benefits

  • Error-Eliminating Workflows:
    Barcode scanning and system prompts ensure every shipment matches the order exactly, saving replacement and reshipping costs through improved accuracy.
  • Multi-Channel Integration:
    Shopify, Amazon, wholesale portals, and retail partners all connected to one operating system.
  • Faster Fulfillment and Lowest Shipping Rates:
    Reduced average order processing time by over 40% and the Shop-Around-to-Ship function ensured the most affordable carrier was being used.
  • Performance Analytics:
    Insight into fulfillment accuracy, order turnaround time, and cost per shipment to continuously optimize operations.

The Results

Within two months of implementing DigitBridge, Everest’s fulfillment error rate dropped by over 98%, saving the company hundreds of thousands of dollars in replacement costs and lost merchandise. High-priced item shipping mistakes—once a frequent and costly issue—were virtually eliminated. Fulfillment speed increased, customer satisfaction scores rose, and retail partners reported improved trust and reliability.

Everest now positions its operational excellence as part of its brand promise, with DigitBridge as the backbone ensuring they can scale without compromising quality or accuracy.