How a Traditional 3PL Fulfillment Provider Modernized Their Business to Succeed in Today’s World of Commerce

DigitBridge Knowledge Team

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Founded in 1998, Apex Fulfillment Solutions built its reputation as a dependable 3PL provider specializing in apparel, accessories, and consumer goods. Based in Ohio, Apex served a steady roster of wholesale clients, many of whom shipped large volumes to big-box retailers. For years, their business thrived on predictable B2B shipping schedules, bulk orders, and long-standing client relationships. However, as retail shifted toward e-commerce and DTC fulfillment, Apex faced an increasingly urgent need to adapt their operations to meet modern customer expectations.

The Challenge

While Apex excelled at traditional fulfillment, they faced serious limitations in keeping up with today’s omnichannel demands:

  • Lack of E-Commerce Capabilities:
    Their systems were built for palletized B2B shipping, not the high volume of individual DTC orders now expected by many of their clients.
  • No Real-Time Inventory Visibility:
    Clients couldn’t see accurate stock levels, leading to delays, mis-shipments, and frustrated customers.
  • Manual Order Processing:
     Orders were often emailed or sent via spreadsheets, requiring hours of data entry each day.
  • Limited Technology Integration:
    Without integrations to major marketplaces or platforms, Apex risked losing clients to more tech-enabled 3PL competitors.

The Solution

Recognizing the need for transformation, Apex partnered with DigitBridge to overhaul their fulfillment operations and become a modern, competitive 3PL capable of supporting both B2B and DTC fulfillment.

In addition, data-driven performance analytics provided actionable insights to help Apex and their clients identify trends, better manage stock, automate the calculation of service fee and billing, and improve operational efficiency.

The DigitBridge’s omni-channel inventory management system enables Foka to track the stock quantity in both prepack and SKU level so it can support their wholesale inventory requirement while also automating the inventory allocation across all their DTC ecommerce channels.

Key Features & Benefits

  • Advanced Client Portal:
    Enables clients to monitor inventory, place orders, and access real-time updates.
  • Optimized Warehouse Operations:
    Automated workflows, smart picking routes, adaptive location management, lot tracking, and daily storage fee automation.
  • Omnichannel Fulfillment Support:
    Seamlessly manage case-pack, pallet, and single-unit orders, whether it is EDI bulk shipment or DTC small package, in the same system.
  • Marketplace & Platform Integrations:
    Direct connections to Shopify, Amazon, Walmart, Faire, and hundreds more channels for instant order flow.

The Results

Within the first year of partnering with DigitBridge, Apex transformed into a fully modernized 3PL. They retained key long-term clients who were considering switching providers and won new business from e-commerce brands looking for a tech-enabled partner. Fulfillment speed improved by 50%, order accuracy hit 99.8%, and clients reported higher satisfaction thanks to transparency and responsiveness.

Apex now markets itself as an omnichannel fulfillment partner—able to handle complex wholesale orders while excelling at the fast-paced demands of DTC and marketplace fulfillment. As their CEO put it: “DigitBridge didn’t just give us software—they gave us the future of our business.”

Download the Case Study

Founded in 1998, Apex Fulfillment Solutions built its reputation as a dependable 3PL provider specializing in apparel, accessories, and consumer goods. Based in Ohio, Apex served a steady roster of wholesale clients, many of whom shipped large volumes to big-box retailers. For years, their business thrived on predictable B2B shipping schedules, bulk orders, and long-standing client relationships. However, as retail shifted toward e-commerce and DTC fulfillment, Apex faced an increasingly urgent need to adapt their operations to meet modern customer expectations.

The Challenge

While Apex excelled at traditional fulfillment, they faced serious limitations in keeping up with today’s omnichannel demands:

  • Lack of E-Commerce Capabilities:
    Their systems were built for palletized B2B shipping, not the high volume of individual DTC orders now expected by many of their clients.
  • No Real-Time Inventory Visibility:
     Clients couldn’t see accurate stock levels, leading to delays, mis-shipments, and frustrated customers.
  • Manual Order Processing:
    Orders were often emailed or sent via spreadsheets, requiring hours of data entry each day.
  • Limited Technology Integration:
    Without integrations to major marketplaces or platforms, Apex risked losing clients to more tech-enabled 3PL competitors.

The Solution

Recognizing the need for transformation, Apex partnered with DigitBridge to overhaul their fulfillment operations and become a modern, competitive 3PL capable of supporting both B2B and DTC fulfillment.

DigitBridge implemented a centralized operating system that connected directly with client e-commerce platforms, marketplaces, major department stores, and ERP systems, enabling instant order capture and fulfillment directly from their client’s selling channels. Real-time inventory tracking across all client SKUs was made accessible through secure client portals, giving customers complete visibility and control. Automated pick, pack, and ship workflows with integration of major shipping carriers optimized for both bulk B2B shipments and single-order DTC processing replaced inefficient manual processes.

In addition, data-driven performance analytics provided actionable insights to help Apex and their clients identify trends, better manage stock, automate the calculation of service fee and billing, and improve operational efficiency.

Download the Case Study

Founded in 1998, Apex Fulfillment Solutions built its reputation as a dependable 3PL provider specializing in apparel, accessories, and consumer goods. Based in Ohio, Apex served a steady roster of wholesale clients, many of whom shipped large volumes to big-box retailers. For years, their business thrived on predictable B2B shipping schedules, bulk orders, and long-standing client relationships. However, as retail shifted toward e-commerce and DTC fulfillment, Apex faced an increasingly urgent need to adapt their operations to meet modern customer expectations.

The Challenge

While Apex excelled at traditional fulfillment, they faced serious limitations in keeping up with today’s omnichannel demands:

  • Lack of E-Commerce Capabilities:
    Their systems were built for palletized B2B shipping, not the high volume of individual DTC orders now expected by many of their clients.
  • No Real-Time Inventory Visibility:
    Clients couldn’t see accurate stock levels, leading to delays, mis-shipments, and frustrated customers.
  • Manual Order Processing:
     Orders were often emailed or sent via spreadsheets, requiring hours of data entry each day.
  • Limited Technology Integration:
    Without integrations to major marketplaces or platforms, Apex risked losing clients to more tech-enabled 3PL competitors.

The Solution

Recognizing the need for transformation, Apex partnered with DigitBridge to overhaul their fulfillment operations and become a modern, competitive 3PL capable of supporting both B2B and DTC fulfillment.

DigitBridge implemented a centralized operating system that connected directly with client e-commerce platforms, marketplaces, major department stores, and ERP systems, enabling instant order capture and fulfillment directly from their client’s selling channels. Real-time inventory tracking across all client SKUs was made accessible through secure client portals, giving customers complete visibility and control. Automated pick, pack, and ship workflows with integration of major shipping carriers optimized for both bulk B2B shipments and single-order DTC processing replaced inefficient manual processes.

In addition, data-driven performance analytics provided actionable insights to help Apex and their clients identify trends, better manage stock, automate the calculation of service fee and billing, and improve operational efficiency.

Key Features & Benefits

  • Advanced Client Portal:
    Enables clients to monitor inventory, place orders, and access real-time updates.
  • Optimized Warehouse Operations:
    Automated workflows, smart picking routes, adaptive location management, lot tracking, and daily storage fee automation.
  • Omnichannel Fulfillment Support:
    Seamlessly manage case-pack, pallet, and single-unit orders, whether it is EDI bulk shipment or DTC small package, in the same system.
  • Marketplace & Platform Integrations:
    Direct connections to Shopify, Amazon, Walmart, Faire, and hundreds more channels for instant order flow.

The Results

Within the first year of partnering with DigitBridge, Apex transformed into a fully modernized 3PL. They retained key long-term clients who were considering switching providers and won new business from e-commerce brands looking for a tech-enabled partner. Fulfillment speed improved by 50%, order accuracy hit 99.8%, and clients reported higher satisfaction thanks to transparency and responsiveness.

Apex now markets itself as an omnichannel fulfillment partner—able to handle complex wholesale orders while excelling at the fast-paced demands of DTC and marketplace fulfillment. As their CEO put it: “DigitBridge didn’t just give us software—they gave us the future of our business.”

Key Features & Benefits

  • Advanced Client Portal:
    Enables clients to monitor inventory, place orders, and access real-time updates.
  • Optimized Warehouse Operations:
    Automated workflows, smart picking routes, adaptive location management, lot tracking, and daily storage fee automation.
  • Omnichannel Fulfillment Support:
    Seamlessly manage case-pack, pallet, and single-unit orders, whether it is EDI bulk shipment or DTC small package, in the same system.
  • Marketplace & Platform Integrations:
    Direct connections to Shopify, Amazon, Walmart, Faire, and hundreds more channels for instant order flow.

The Results

Within the first year of partnering with DigitBridge, Apex transformed into a fully modernized 3PL. They retained key long-term clients who were considering switching providers and won new business from e-commerce brands looking for a tech-enabled partner. Fulfillment speed improved by 50%, order accuracy hit 99.8%, and clients reported higher satisfaction thanks to transparency and responsiveness.

Apex now markets itself as an omnichannel fulfillment partner—able to handle complex wholesale orders while excelling at the fast-paced demands of DTC and marketplace fulfillment. As their CEO put it: “DigitBridge didn’t just give us software—they gave us the future of our business.”